Senior Specialist - Refunds Phones (Remote) - (Job Number: NHC00000537)
Employer Industry: Airline Industry
- Why consider this job opportunity...
- Salary up to $54,082
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid holidays, paid time off, and parental leave
- Opportunities for career advancement within a growing company
- Flight privileges for employees
- A diverse and inclusive work environment that values unique perspectives
- What to Expect (Job Responsibilities):
- Handle inbound calls related to refunds from both internal and external customers
- Analyze and evaluate complex refund requests, communicating decisions to customers courteously
- Process and approve customer refunds, calculating appropriate refund amounts
- Make outbound calls to customers as needed to resolve refund requests
- Follow appropriate coding for incoming requests and their dispositions
- What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of experience in refunds, reservations, customer care, or other customer service roles
- Strong customer service skills with excellent verbal and written communication abilities
- Good analytical skills and strong attention to detail
- Must be legally authorized to work in the United States without sponsorship
- How to Stand Out (Preferred Qualifications):
- Associate's degree or higher
- Experience in refunds processing, particularly with international refunds
- Familiarity with EZR, Shares, and RasCAL systems
- Previous experience handling phone calls in a customer service environment
#AirlineIndustry #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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