Associate Customer Service Representative (Remote - October 2024)
Employer Industry: Health Insurance
Why Consider This Job Opportunity...
Salary up to $19.00/hour
Opportunities for continued salary growth through performance-based incentive programs
Comprehensive benefits package including 401(k), health, dental, vision, and life insurance
Flexible work arrangements with the option for fully remote work
Paid time off including holidays and volunteer time with a donation to a charity of your choice
Supportive team environment with structured training for success in the health insurance industry
What To Expect (Job Responsibilities)
Assist and educate members, providers, or customers on products and plans through various communication channels
Ensure accuracy and timeliness in responding to inquiries and processing customer issues
Document interactions and correspondence clearly and concisely for tracking purposes
Navigate multiple systems and internal resources to address inquiries and gather plan details
Maintain knowledge of insurance terms, practices, and company products while working under direct supervision
What Is Required (Qualifications)
High School Diploma or GED with 1 year of experience in customer service or related experience
1 year of experience in an office-based setting or contact center environment is highly preferred
Strong verbal and written communication skills
Technology savvy with the ability to navigate multiple computer programs and application systems
A private workspace and fast-paced internet with a hard-wired connection
How To Stand Out (Preferred Qualifications)
Previous experience in a contact center environment
Willingness to learn new skills and adapt to a fast-paced work environment
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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