Sr. Product Owner/ Portfolio Manager - Remote
Hi,
Hope you are doing well.
My name is Rohen and I represent Vision InfoTech. Let me know if you're interested in the below position.
Role: Sr. Product Owner/ Portfolio Manager
Location: Remote (CST /EST)
Job Type: Contract
LinkedIn Profile must be with picture.
Top Must Haves:
Salesforce Service Cloud & Salesforce Experience Cloud
AI experience
Product management
Responsibilities: Has 5 Product Owners Legacy Analysts Support Page Customer Hub Chatbot Agent Experience Focus will be on core area of Customer Support
Currently amid a Salesforce build vs buy via Client driving factor is that they need a resource to allocate responsibilities
Role:
Looking for a Product Owner/Portfolio Manager skill set Senior level.
Come up with uses cases, identify gaps, able to engage impact
Someone who can collaborate, create slides, document their progress, etc.
Someone who can think outside the box, come up with ideas, explore options
100% Remote would prefer... CST or EST but open to PST
About the Role:
We are on the lookout for a dynamic and experienced Senior Product Owner with a robust background in Salesforce Service Cloud and Generative AI (GenAI). In this role, you will be pivotal in driving innovative GenAI use cases and developing a strategic roadmap to enhance our service offerings. Your expertise will help bridge business needs with technical solutions, leading impactful projects from ideation to production.
Key Responsibilities: Strategic Vision: Collaborate with business stakeholders and fellow product owners to conceptualize and define GenAI use cases within Salesforce Service Cloud. Roadmap Development: Develop and maintain a comprehensive product roadmap for GenAI initiatives, ensuring alignment with business goals and customer needs. Use Case Leadership: Lead discussions and workshops to identify and refine powerful GenAI use cases, translating these into actionable requirements and features. Cross-Functional Coordination: Oversee the integration of Customer Self Service, Assisted Service, and Engineering functions to deliver cohesive and effective solutions. Execution Oversight: Manage the end-to-end process from ideation through development to ensure successful implementation and notable production usage of GenAI solutions. Stakeholder Engagement: Facilitate strong communication and collaboration between business units, engineering teams, and other stakeholders to drive project success.
Required Skills and Experience:
Salesforce Service Cloud Expertise: Proven experience with Salesforce Service Cloud, including its functionalities and best practices.
GenAI Knowledge: Strong understanding of Generative AI technologies and their application in enhancing customer service solutions.
Product Ownership: Demonstrated experience in product ownership, including defining product vision, managing roadmaps, and leading cross-functional teams.
Communication Skills: Exceptional ability to engage in high-impact conversations with stakeholders, translating complex technical concepts into actionable business strategies.
Technical Background: Solid understanding of engineering processes and technology integration, particularly in the context of Salesforce and AI.
Rohen Singh
Talent Acquisition Specialist
VISION INFOTECH INC
Phone: .
Email:
368 Main Street, st#3, Melrose MA 02176
E-Verified Company
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