Remote-IT Help Desk/Service Desk Tech I

Job Summary

Job Type: Full-time, Remote

Salary: $40,000 – $50,000 per annum

Company: TechSupport Solutions Inc.

Location: Remote

Benefits: Health insurance, 401(k), Paid time off, Remote work flexibility, Professional development opportunities

Job Description

TechSupport Solutions Inc. is seeking a Remote IT Help Desk/Service Desk Tech I to join our dynamic team. As a Help Desk Technician, you will be the first point of contact for our clients, providing excellent technical support and ensuring swift resolution of IT issues. This is a fantastic opportunity for someone looking to grow their career in IT support with a forward-thinking company.

Requirements

• Minimum of 1 year experience in an IT support role.


• Excellent communication and customer service skills.


• Proficiency in troubleshooting technical issues on Windows and Mac OS platforms.


• Basic understanding of networking fundamentals.


• Ability to work independently and in a remote team environment.


• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to and resolve customer inquiries via phone, email, and chat.


• Troubleshoot hardware and software issues for Windows and Mac OS.


• Assist with setting up and configuring new systems and applications.


• Maintain and update client documentation and support records.


• Escalate unresolved issues to higher-level support teams as necessary.


• Provide remote support using remote access tools.


• Participate in continuous training and development to stay up-to-date with the latest technologies.

Benefits

• Health insurance


• 401(k) with company match


• Paid time off


• Flexible remote work


• Professional development and training opportunities


• Employee wellness programs


• Generous employee discount on company products and services

Educational Qualifications

• High school diploma or equivalent (required).


• Associate or Bachelor’s degree in Information Technology or related field (preferred).


• Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus).

Company Overview

TechSupport Solutions Inc. is a leading IT support company dedicated to providing top-notch technical assistance to businesses of all sizes. Our mission is to deliver exceptional customer service while solving complex IT challenges. We pride ourselves on our collaborative and innovative culture, where every team member is empowered to make a difference. Join us and be part of a team that values professional growth, creativity, and a passion for technology.

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