Call Center Manager – Apply Today
Call Center Manager – Apply Today!
Job Summary:
Job Type: Full-Time
Salary: Competitive Salary (Based on Experience)
Working Hours: Typically 9:00 AM – 5:00 PM, Monday through Friday
Company: AT&T
Location: Austin, Texas
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts
Description:
AT&T is seeking a dedicated and experienced Call Center Manager to join our team in Austin, Texas. The Call Center Manager will oversee our customer service call center operations, ensuring excellent service standards are maintained, and managing a team of talented agents.
Requirements:
– Proven experience as a Call Center Manager or similar role
– Exceptional communication and leadership skills
– Strong problem-solving abilities
– Ability to work under pressure and handle challenging situations
– Proficiency with call center technology and software
Responsibilities:
– Manage daily operations of the call center to ensure smooth processes
– Implement and monitor performance metrics for call center agents
– Train, mentor, and support call center staff to achieve high performance levels
– Develop strategies to improve customer service and satisfaction
– Handle escalated customer inquiries and resolve issues promptly
– Collaborate with other departments to enhance overall customer experience
Benefits:
– Comprehensive Health Insurance
– Dental and Vision Insurance
– Paid Training and Development Programs
– Generous Paid Vacation and Sick Leave
– 401(k) Retirement Plan with Company Match
– Attractive Employee Discounts on AT&T services and products
Educational Qualifications:
– Bachelor??s degree in Business Administration, Management, or related field preferred
Experience:
– Minimum of 3 years?? experience in a call center management role
Company Overview:
AT&T is a global leader in telecommunications, providing reliable and innovative services to millions of customers. We believe in fostering a supportive and dynamic work environment where employees can thrive and grow. Join AT&T and be a part of a team that values excellence, customer satisfaction, and continuous improvement.
If you are passionate about delivering exceptional customer service and have the skills to lead a dynamic team, apply today to become our Call Center Manager in Austin, Texas!
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