Inbound Web Chat Agent - Automotive Sales & Customer Service
Description
As a Web Chat Agent, you will engage customers in online conversations regarding automotive and recreational vehicle inquiries. Your role is crucial in representing our dealer clients favorably online while converting interactions into leads, which will help our clients generate revenue from their website traffic...
Compensation and Benefits
Competitive hourly wage based on experience
Flexible working hours
Opportunities for career advancement within the company
Comprehensive training and ongoing support
Collaborative and supportive team environment
Why you should apply for this position today
This position offers a unique opportunity to play a vital role in enhancing customer experiences in the automotive industry. Join a team that values innovation and customer service, and become part of a dynamic environment that fosters professional growth.
Skills
Excellent customer service skills
Strong written and verbal communication abilities
Ability to multitask effectively
Basic internet and computer skills
Fast typing skills (minimum 35 WPM)
Positive and professional demeanor
Adaptability to change in a fast-paced setting
Responsibilities
Handle a wide variety of customer inquiries via online chat
Provide accurate information about products and services
Schedule appointments based on customer needs
Develop and maintain a knowledge base of products and services
Capture customer contact information for lead generation
Summarize interactions for client review based on customer needs
Qualifications
Previous experience in retail customer service or automotive industry preferred but not necessary
Must be able to type at least 35 WPM, 40 WPM preferred
Strong ability to multitask and handle a quick-paced environment
Excellent problem-solving skills and decision-making abilities
Friendly and patient attitude towards customers
Education Requirements
High School Diploma, GED, or equivalent certification
Education Requirements Credential Category
Secondary Education
Experience Requirements
2+ years of experience in an office setting, customer interaction, call center, or customer service is preferred
Ability to pass a background check
Why work in Chicago, IL
Chicago is a vibrant city known for its rich culture, diverse communities, and thriving job market. Working in Chicago offers access to numerous professional opportunities, a dynamic lifestyle, and a variety of recreational activities. The citys strong support for the automotive industry provides an exciting backdrop for career growth and development
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