Aetna Work From Home Customer Service Representative (Entry Level)

Key Responsibilities: ?? * Respond to customer inquiries via phone, email, or chat in a professional and timely manner. ?? * Provide accurate information regarding health insurance plans, benefits, and coverage... ?? * Assist customers with claims, billing, and payment issues. ?? * Resolve customer complaints and escalate issues when necessary. ?? * Maintain detailed records of customer interactions and transactions. ?? * Educate customers on available services and tools to improve their experience. ?? * Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution. ?? * Participate in ongoing training and development programs to stay updated on company policies and industry regulations. ?? Required Skills and Qualifications: ?? * High school diploma or equivalent. ?? * Strong communication skills, both verbal and written. ?? * Ability to work independently and manage time effectively. ?? * Comfortable using computers and navigating multiple software applications. ?? * Strong problem-solving skills and attention to detail. ?? * Customer-focused attitude with a commitment to providing excellent service. ?? * Basic understanding of health insurance terminology and products (preferred but not required). ?? Experience: ?? * No prior experience required; on-the-job training will be provided. ?? * Previous customer service experience (in any industry) is a plus. ?? Working Hours: ?? * Flexible scheduling options, including part-time and full-time positions. ?? * Availability to work weekends, holidays, or evenings as needed. ?? * Shifts may vary based on company needs and customer demand. ?? Knowledge, Skills, and Abilities: ?? * Ability to work from home with a reliable internet connection and a quiet, distraction-free environment. ?? * Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc. ?? * Strong organizational skills with the ability to manage multiple tasks simultaneously. ?? * Adaptability to changing work environments and processes. ?? * Ability to handle high-stress situations calmly and effectively. ?? Benefits: ?? * Competitive salary with performance-based incentives. ?? * Comprehensive health insurance (medical, dental, vision). ?? * Retirement savings plan with company match. ?? * Paid time off (PTO) and holiday pay. ?? * Opportunities for career growth and advancement within the company. ?? * Employee wellness programs and resources. ?? * Equipment provided for home office setup (e.g., computer, headset). ?? Why Join Aetna? ?? * Be part of a leading healthcare company committed to making a difference in people lives. ?? * Work in a supportive, team-oriented environment that values work-life balance. ?? * Access to continuous learning and development opportunities. ?? * Contribute to a company that values diversity, equity, and inclusion. ?? * Enjoy the flexibility and convenience of working from home. ?? How to Apply: ?? Visit the Aetna Careers website: Aetna Careers ?? * Search for the Customer Service Representative (Work From Home) position. ?? * Submit your resume and cover letter detailing your interest and qualifications for the role. ?? * Complete any required assessments or interviews as directed by the recruitment team. ?? * Stay tuned for updates on your application status via email or your candidate portal. ??

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