Mortgage Call Center Representative - Customer Service Specialist
Description
Are you passionate about providing top-notch customer service and have a background in mortgage servicing? This is an exciting opportunity to join a well-known financial institution as a Mortgage Call Center Representative. In this role, you will assist customers with their mortgage-related needs while delivering exceptional service...
Responsibilities
?? Handle inbound calls from customers seeking assistance with their mortgage accounts, ensuring all interactions are handled professionally and promptly.
?? Provide clear and knowledgeable responses to resolve customer inquiries and concerns about their mortgage servicing.
?? Manage escrow analysis, process account changes, handle payoff requests, and address credit bureau disputes.
?? Adhere to all regulatory and company procedures to ensure the safety and accuracy of customer mortgage information.
?? Maintain a friendly and calm demeanor while navigating complex issues and addressing escalated calls.
?? Act as a resource for other agents and contribute to a collaborative team environment.
Requirements
?? At least 2 years of experience in mortgage servicing and call center environments.
?? Strong customer service skills, proficiency in Microsoft Office, and the ability to handle high-volume call center tasks.
?? Familiarity with MSP is a plus.
?? Excellent communication, analytical, organizational, and problem-solving skills, with the ability to manage multiple tasks effectively.
?? Demonstrated professionalism and the ability to listen and respond empathetically to customers.
Why Join Us?
?? Be part of a team that makes a difference in customers?? lives by helping them navigate their mortgage needs.
?? Work in a positive and collaborative setting where your contributions are valued.
?? Gain experience in a reputable financial institution with potential for future career growth.
Application Process
?? Includes a background check and soft credit check.
?? Click the "Apply Online" button to submit your application. If you're not already registered, you'll need to create an account.
Employment Type: Full-Time
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