Mortgage Call Center Representative - Remote | WFH
Are you a seasoned banking customer service professional with a background in mortgage services? Do you have a passion for helping others? We have a fantastic opportunity for you to join a thriving financial institution as a Mortgage Call Center Representative!
Position: Mortgage Call Center Representative...
Location: Remote (Must reside in the Dallas/Fort Worth, Texas area)
Pay: $18-$21/hr, based on experience
Schedule: Monday - Friday, 8am - 5pm
Job Type: Potential Temp-to-Hire
About The Role
As a Mortgage Call Center Representative, you'll be the first point of contact for customers seeking assistance with their mortgage accounts. Your role will be essential in providing outstanding customer service, answering inquiries, and resolving concerns with care and professionalism.
Key Responsibilities
Respond to both internal and external calls from the message center, addressing customer requests within established timelines.
Ensure all customer interactions comply with regulatory requirements by clearly and patiently explaining policies and procedures.
Analyze customer service options and recommend solutions that best meet customer needs.
Demonstrate a strong commitment to resolving issues while maintaining a high level of professionalism and customer satisfaction.
Provide prompt and accurate responses to customer inquiries related to mortgage servicing.
Perform tasks such as escrow analysis, account maintenance, processing payoff requests, and handling credit bureau disputes.
Adhere to operational controls, including legal, corporate, and regulatory procedures, to protect the safety and security of customer mortgage assets.
Maintain composure and a friendly demeanor when handling complex issues with dissatisfied customers.
Manage escalated calls and serve as a resource for other agents.
Perform additional duties as assigned.
Qualifications
2+ years of experience in Mortgage Servicing.
2+ years of experience in a call center environment.
Familiarity with MSP is preferred.
Ability to thrive in a high-volume call center environment with frequent distractions.
Exceptional customer service skills.
Proficiency in Microsoft Office.
Strong communication skills, capable of engaging effectively and empathetically with customers.
Excellent analytical, organizational, and problem-solving abilities.
Ability to execute and prioritize multiple tasks efficiently.
Demonstrated professionalism and effective listening skills.
Application Process
Candidates will undergo a background check and a soft credit check as part of the application process.
How To Apply
To apply for this position, please follow the application instructions below:
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About Us
We have been proudly serving the Dallas-Fort Worth metroplex since 1991, helping job seekers find both short-term opportunities and full-time positions that launch new careers. Our commitment to the community is reflected in our core values of compassion, integrity, self-discipline, and faith.
Employment Type: Full-Time
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