Live Chat Support - Remote / Office
We are seeking a highly motivated and customer-focused individual to join our team as a Live Chat Support. In this role, you will be responsible for providing exceptional customer service and assistance through live chat channels. You will be the primary point of contact for our customers, ensuring that their inquiries and concerns are addressed promptly and effectively. As a Live Chat Support... your main objective will be to provide quick and accurate responses to customer queries, resolve issues, and offer solutions. You will be expected to have a strong understanding of our products and services in order to provide accurate information and guidance. Additionally, you will be responsible for maintaining a positive and professional tone in all customer interactions and ensuring that customer satisfaction is prioritized.
Responsibilities
Responding promptly to customer inquiries through live chat
Providing accurate information and assistance regarding our products and services
Resolving customer issues and complaints with efficiency and professionalism
Escalating complex cases to the appropriate department for further resolution
Keeping accurate and detailed records of customer interactions and transactions
Identifying opportunities for upselling and cross-selling products and services
Maintaining a high level of knowledge regarding our products, services, and company policies
Requirements
High school diploma or equivalent
Proven previous experience in customer service or a related field
Excellent written and verbal communication skills
Strong problem-solving ability
Ability to multitask and prioritize in a fast-paced environment
Familiarity with live chat software and customer relationship management (CRM) systems
Ability to work independently and as part of a team
Availability to work flexible hours, including weekends and holidays
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