Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company - Contract to Hire

We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad.

Role...

The role is property management — platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting,

Note: This job will not require you to be on the job at all times, but will require you to be available when needed.

Required

Skills/Qualifications

• 2+ years of customer service

• 2+ years of vacation rental customer service or hotel experience

• Must be available to work during normal U.S. business hours

Preferred

• Experience with Airbnb customer service

• Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.

Key job responsibilities

• Guest and reservation management

• Virtual property management

• Cleaner management, scheduling, and coordination

Success Metrics:

• Maintain a quick response rate to all inquiries

• Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP

• Contribute to a review rating of 4.8 or higher

Additional Skills/Qualification

• Tech Savvy

• Strong verbal, written and reading of the English language

• Extreme attention to detail

• Outstanding customer service

• Excellent typing including speed and accuracy

• Creative problem solver

• Independent thinker

• Strong decision-making skills

• Excellent at following directions

• Conflict resolution experience
• If you are interested in applying for this position please reply and incorporate the word "Citizen Nomad" into your response

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