Customer Service Representative - Phone Agent (100% remote)
Employer Industry: Financial Technology
Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? 100% remote position with provided work-from-home equipment
?? Supportive and collaborative work environment
?? Comprehensive training program provided with no time off during training
?? Chance to make a positive impact on customer satisfaction
?? Flexible scheduling with shifts available from 11 am to 11 pm
What To Expect (Job Responsibilities)
?? Provide exceptional customer support by handling inquiries and resolving issues to ensure customer satisfaction
?? Gather and assess customer information efficiently to fulfill their needs
?? Educate customers to solve their concerns on the initial call
?? Navigate multiple systems and computer screens while engaging customers over the phone
?? Work in a call center environment that operates 363 days a year
What Is Required (Qualifications)
?? Minimum of 2 years of experience in a call center or help desk capacity
?? Proficiency in customer service software and tech applications, including Microsoft Office/Teams
?? Strong decision-making and analytical abilities
?? Excellent communication and listening skills with a detail-oriented mindset
?? High School diploma, GED, or equivalent required
How To Stand Out (Preferred Qualifications)
?? Experience in the financial services industry
?? Bilingual in English and Spanish
?? Ability to handle high-volume inquiries in a fast-paced environment
?? Open-minded and adaptable with a willingness to learn new skills
?? Strong commitment to customer satisfaction and urgency in addressing issues
#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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