Customer Service Representative - Live Chat FULLY REMOTE
Employer Industry: Customer Service
Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? Engaging work environment focused on exceptional customer service
?? Flexible scheduling with weekday and weekend shifts available
?? Chance to develop strong communication and negotiation skills
?? Collaborate with various departments to enhance customer satisfaction
What To Expect (Job Responsibilities)
?? Handle incoming calls from customers and make outbound calls for follow-up and upselling
?? Prepare account changes and troubleshoot customer issues effectively
?? Identify and act upon potential new sales opportunities
?? Assist in customer retention efforts and resolve billing issues
?? Negotiate customer prices and service plan payments in line with company guidelines
What Is Required (Qualifications)
?? High School Diploma or Equivalent
?? 1-2 years of experience in a customer-facing role
?? Ability to work well in a fast-paced environment
?? Excellent telephone and communication skills
?? Strong troubleshooting and negotiating abilities
How To Stand Out (Preferred Qualifications)
?? Previous experience in a customer service setting
?? Proficiency in computer applications relevant to customer service
#CustomerService #CareerGrowth #CommunicationSkills #FlexibleShifts #NegotiationSkills
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