Live Chat Specialist - Remote Work
Job Description:
Discover Financial Services is seeking a motivated and hardworking Live Chat Specialist to join our team on a part-time basis. This position is remote and the ideal candidate will be located in Charlotte, North Carolina, or in a nearby area. As an Associate Level Live Chat Specialist, you will be responsible for providing exceptional customer service through our live chat... platform.
- Responsibilities:
- Engage with customers in real-time through live chat to provide support, answer questions, and resolve issues in a timely and professional manner
- Utilize innovative strategies to enhance the customer experience and drive customer satisfaction
- Demonstrate emotional intelligence to effectively communicate with customers and de-escalate challenging situations
- Collaborate with the customer service team to provide seamless support across all channels
- Meet and exceed performance metrics related to response time, resolution rate, and customer satisfaction
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Contribute to a positive and collaborative work environment by actively participating in team meetings and training sessions
- Requirements:
- Bachelor's degree preferred
- Minimum of 3 years of experience in customer service or a related field
- Strong written communication skills and attention to detail
- Ability to work independently and prioritize tasks effectively
- Experience with live chat platforms and CRM systems
- Motivated and hardworking personality traits
- Demonstrated innovation and emotional intelligence
- Comfortable working in a remote environment
- Must have a reliable internet connection and a quiet workspace
- Equal Opportunity Employer
- Benefits:
- Gym membership
- Training & professional development opportunities
- Company-provided equipment
- Align work with a greater purpose, contributing to a meaningful mission
If you are a dedicated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Live Chat Specialist position at Discover Financial Services. Deadline to apply is August 26, 2024.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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