Outbound Call Center Rep - Rapid City (Remote)
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
?? Starting hourly rate of $15.00, with unlimited monthly commission potential
?? Competitive benefits package including medical, dental, and vision plans
?? Bi-weekly pay with monthly commission bonus potential
?? 401K, employee stock purchase program, and tuition reimbursement
?? Opportunity to work in a results-oriented environment with a focus on improving healthcare
?? Paid training provided to ensure your success in the role
What To Expect (Job Responsibilities)
?? Make an average of 50 outbound calls per hour to schedule free in-home or virtual healthcare evaluations
?? Follow approved scripts and ensure members understand and are comfortable with terms
?? Present a positive and professional approach to clients and health plan members
?? Meet daily department goals for outbound calls and appointments set
?? Monitor performance metrics and report member complaints to management
What Is Required (Qualifications)
?? High School Diploma or equivalent is preferred
?? Minimum of 1 year of call center experience or 2+ years of general work experience
?? Previous experience in an outbound call center or high-volume environment is preferred
?? Strong communication skills and ability to treat members with professional courtesy
?? Proficiency in the English language and strong computer skills
How To Stand Out (Preferred Qualifications)
?? Experience working in a metrics-driven environment, utilizing an auto dialer, and/or using scripts
?? Ability to adhere to a fixed daily schedule, including breaks and lunch
?? Friendly and conversational demeanor with persuasive communication skills
?? Experience in a healthcare-related field or with Medicare Advantage and Medicaid plans
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