Customer Service Representative (Remote)
Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With a history spanning over 170 years, American Express continues to be a leader in the financial services industry by delivering exceptional customer service and innovative solutions.
Job Summary: As a... Customer Service Representative at American Express, you will be a key point of contact for customers, delivering top-notch service and support via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your home while providing excellent customer experiences.
Key Responsibilities: ??? * Handle customer inquiries and complaints with professionalism and efficiency. ??? * Provide detailed information regarding products and services. ??? * Assist customers in managing their accounts and resolving any issues. ??? * Maintain accurate records of customer interactions and transactions. ??? * Collaborate with team members to improve customer service processes. ??? * Achieve performance targets and contribute to team goals. ??? Required Skills and Qualifications: ??? * High school diploma or equivalent; a college degree is a plus. ??? * Minimum of 2 years of customer service experience. ??? * Excellent communication and interpersonal skills. ??? * Proficiency in using computers and navigating various software applications. ??? * Strong problem-solving abilities and attention to detail. ??? * Ability to work independently in a remote environment. ??? Experience: ??? * Proven experience in a customer service role, preferably in the financial services sector. ??? * Experience with remote work is advantageous. ??? Working Hours: ??? * Full-time position with flexible hours. ??? * Must be available to work some evenings, weekends, and holidays as needed. ??? Knowledge, Skills, and Abilities: ??? * Knowledge of American Express products and services. ??? * Familiarity with CRM systems and practices. ??? * Ability to handle high-stress situations calmly and effectively. ??? * Strong organizational skills and the ability to multitask. ??? Benefits: ??? * Competitive salary and performance-based incentives. ??? * Comprehensive health, dental, and vision insurance. ??? * Retirement savings plan with company match. ??? * Paid time off and holidays. ??? * Employee wellness programs. ??? * Opportunities for professional development and career advancement. ??? Why Join American Express: ??? * Be part of a globally recognized brand known for excellence and innovation. ??? * Work in a supportive, inclusive, and dynamic environment. ??? * Enjoy the flexibility and convenience of a remote position. ??? * Access to extensive training and development resources. ??? * Make a meaningful impact by helping customers achieve their financial goals. ??? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role
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