Customer Service Representative (Remote)

Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With a history spanning over 170 years, American Express continues to be a leader in the financial services industry by delivering exceptional customer service and innovative solutions.

Job Summary: As a... Customer Service Representative at American Express, you will be a key point of contact for customers, delivering top-notch service and support via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your home while providing excellent customer experiences.

Key Responsibilities:
• * Handle customer inquiries and complaints with professionalism and efficiency.
• * Provide detailed information regarding products and services.
• * Assist customers in managing their accounts and resolving any issues.
• * Maintain accurate records of customer interactions and transactions.
• * Collaborate with team members to improve customer service processes.
• * Achieve performance targets and contribute to team goals.
• Required Skills and Qualifications:
• * High school diploma or equivalent; a college degree is a plus.
• * Minimum of 2 years of customer service experience.
• * Excellent communication and interpersonal skills.
• * Proficiency in using computers and navigating various software applications.
• * Strong problem-solving abilities and attention to detail.
• * Ability to work independently in a remote environment.
• Experience:
• * Proven experience in a customer service role, preferably in the financial services sector.
• * Experience with remote work is advantageous.
• Working Hours:
• * Full-time position with flexible hours.
• * Must be available to work some evenings, weekends, and holidays as needed.
• Knowledge, Skills, and Abilities:
• * Knowledge of American Express products and services.
• * Familiarity with CRM systems and practices.
• * Ability to handle high-stress situations calmly and effectively.
• * Strong organizational skills and the ability to multitask.
• Benefits:
• * Competitive salary and performance-based incentives.
• * Comprehensive health, dental, and vision insurance.
• * Retirement savings plan with company match.
• * Paid time off and holidays.
• * Employee wellness programs.
• * Opportunities for professional development and career advancement.
• Why Join American Express:
• * Be part of a globally recognized brand known for excellence and innovation.
• * Work in a supportive, inclusive, and dynamic environment.
• * Enjoy the flexibility and convenience of a remote position.
• * Access to extensive training and development resources.
• * Make a meaningful impact by helping customers achieve their financial goals.
• How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role

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