Disney Social Media Customer Support Specialist

Job Summary: The Elite Job is seeking a dedicated and enthusiastic Disney Social Media Customer Support Specialist to join our team remotely. This role involves providing exceptional customer service to Disney fans through various social media platforms. As a key member of our support team, you will engage with customers, resolve their inquiries, and ensure a magical experience in line with... Disneys standards.

Key Responsibilities:
• * Monitor and respond to customer inquiries on Disneys social media platforms including Facebook, Twitter, Instagram, and others.
• * Provide accurate and timely information regarding Disney products, services, and policies.
• * Address customer complaints and escalate issues when necessary to ensure customer satisfaction.
• * Collaborate with team members to maintain a consistent and high-quality support experience.
• * Keep up-to-date with Disney promotions, events, and updates to provide informed responses to customers.
• * Utilize customer feedback to suggest improvements to Disneys social media engagement strategies.
• * Maintain a positive and professional demeanor in all customer interactions.
• Required Skills and Qualifications:
• * Excellent written communication skills with a strong command of the English language.
• * Proficiency in using social media platforms for professional purposes.
• * Strong problem-solving abilities and attention to detail.
• * Ability to work independently and manage time effectively in a remote work environment.
• * Familiarity with Disney products, services, and the brands values.
• * Customer service experience, preferably in a social media or online support setting.
• * Technical proficiency with CRM software and other customer support tools.
• Experience:
• * Minimum of 1-2 years of experience in customer service or social media support.
• * Experience working in a remote setting is preferred.
• * Knowledge of Disneys products and services is a plus.
• Working Hours:
• * Flexible working hours, including evenings, weekends, and holidays as required to support Disneys global customer base.
• Knowledge, Skills, and Abilities:
• * Strong understanding of social media etiquette and best practices.
• * Ability to multitask and manage multiple customer interactions simultaneously.
• * Excellent organizational skills and the ability to maintain accurate records.
• * Empathy and patience in handling customer inquiries and complaints.
• * Ability to quickly learn and adapt to new technologies and processes.
• Benefits:
• * Competitive salary and performance-based incentives.
• * Flexible work-from-home arrangements.
• * Comprehensive health, dental, and vision insurance.
• * Paid time off and holidays.
• * Opportunities for career growth and development within the company.
• * Employee discounts on Disney products and services.
• Why Join Us:
• * Be part of a passionate and dynamic team that values creativity and innovation.
• * Work with one of the most beloved brands in the world and bring joy to Disney fans.
• * Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction.
• * Receive continuous support and training to excel in your role.
• How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Join The Elite Job and help us create magical experiences for Disney fans around the world

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