Customer Service Representative (Remote)
Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With a history spanning over 170 years, American Express continues to be a leader in the financial services industry by delivering exceptional customer service and innovative solutions.
Job Summary: As a... Customer Service Representative at American Express, you will be a key point of contact for customers, delivering top-notch service and support via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your home while providing excellent customer experiences.
Key Responsibilities: ?? * Handle customer inquiries and complaints with professionalism and efficiency. ?? * Provide detailed information regarding products and services. ?? * Assist customers in managing their accounts and resolving any issues. ?? * Maintain accurate records of customer interactions and transactions. ?? * Collaborate with team members to improve customer service processes. ?? * Achieve performance targets and contribute to team goals. ?? Required Skills and Qualifications: ?? * High school diploma or equivalent; a college degree is a plus. ?? * Minimum of 2 years of customer service experience. ?? * Excellent communication and interpersonal skills. ?? * Proficiency in using computers and navigating various software applications. ?? * Strong problem-solving abilities and attention to detail. ?? * Ability to work independently in a remote environment. ?? Experience: ?? * Proven experience in a customer service role, preferably in the financial services sector. ?? * Experience with remote work is advantageous. ?? Working Hours: ?? * Full-time position with flexible hours. ?? * Must be available to work some evenings, weekends, and holidays as needed. ?? Knowledge, Skills, and Abilities: ?? * Knowledge of American Express products and services. ?? * Familiarity with CRM systems and practices. ?? * Ability to handle high-stress situations calmly and effectively. ?? * Strong organizational skills and the ability to multitask. ?? Benefits: ?? * Competitive salary and performance-based incentives. ?? * Comprehensive health, dental, and vision insurance. ?? * Retirement savings plan with company match. ?? * Paid time off and holidays. ?? * Employee wellness programs. ?? * Opportunities for professional development and career advancement. ?? Why Join American Express: ?? * Be part of a globally recognized brand known for excellence and innovation. ?? * Work in a supportive, inclusive, and dynamic environment. ?? * Enjoy the flexibility and convenience of a remote position. ?? * Access to extensive training and development resources. ?? * Make a meaningful impact by helping customers achieve their financial goals. ?? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role
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