Customer Service Associate - Remote
Qleen makes it easy for homeowners to automate their chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance.
With our fully vetted service providers, super-easy online booking application, and A+ customer service team, Qleen makes it easy for customers to manage their household work...
We are looking to grow our customer service and service provider service teams.
You might be the customer service team member we need if you are the following:
Detailed: You are thorough in your work and with tracking progress on your tasks
Self Managing: Can work with little to no supervision
Ready & Willing: Can take on interesting and uncommon customer service issues
Computer Skills: Able to work with applications you haven't seen before and know how to troubleshoot common computer issues
Quality: You are always professional, efficient, consistent, and honest to your co-workers and to yourself
What You Will Be Doing
You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
Respond to customer emails, texts, and web chat inquiries.
Help customers with bookings, including booking a service, canceling, and rescheduling.
Help Service Providers with questions or issues regarding Work Orders and policy questions.
Help customers and Service Providers troubleshoot software issues
Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings
Skills Needed
Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
Able to handle incoming phone calls from customers without getting nervous
Track multiple issues at the same time
Ability to troubleshoot software malfunctions
Able to work efficiently on a remote-based team of co-workers
PLEASE NOTE: This is a remote job, but only available for residents of Arizona
Required
A computer and quiet place to work
A good internet connection
Must be a resident of Arizona
Compensation Pay Range
$17.50 to $20.50/hr
Based on experience
Health Insurance Benefits available
Paid Time Off
You can learn more about us at www.qleen.com
Apply Job!