Customer Care Specialist II (Dealertrack Outbound Call Center)
Dealertrack is hiring for a Customer Care Specialist II to join our outbound call center remotely.
Shift Time: Monday-Friday 8:00am 4:30pm or 9:00am 5:30pm EST
Some overtime available...
Your Role:
Under general supervision, the primary functions of the Customer Care Specialist II could include the following:
Replying to email messages, faxes, and service tickets.
Engaging customers and determine how to assist them.
Responding to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients.
Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
Using company proprietary software for research, data entry, and account follow-up activity.
Following instructions and maintain workflow standards.
Attaining production and quality goals.
Adhering to all company policies and procedures
Education and Experience:
High School Diploma/GED and 3 years experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years experience in a related field
One year of experience in a customer service position
Verbal and written communication skills
Knowledge of how to operate a PC, telephone, fax, scanner and photocopier.
Intermediate knowledge of PC software applications (such as, MS Office, Excel and Outlook).
Data entry skills
Ability to type 35 WPM or greater at 99.6% accuracy
What We Look For (Preferred):
Knowledge of client requirements for DMV and related documents
Knowledge of various state DMV forms and their usage by the company
Knowledge of company proprietary software
Knowledge of state abbreviations
Workplace Environment:
Ability to perform routine and repetitive production work.
Ability to sit for long periods of time.
Prolonged exposure to computer screens that may lead to eyestrain.
Ability to work a variable shift
Apply Job!