Help Desk - Weekend Shift - FULLY REMOTE

Employer Industry: Retail
Why Consider This Job Opportunity...
?? Opportunity for career advancement and growth within the organization
?? Competitive pay and benefits package starting on the 31st day of employment
?? Fully remote work opportunity
?? Supportive and inclusive work environment
?? Chance to work with a team of 19 service desk employees
What To Expect (Job Responsibilities)
?? Provide tiered support for call in, email, or chat generated incidents
?? Manage incidents using incident management, knowledge base, and request fulfillment processes
?? Maintain activity data for timeliness, accuracy, relevancy, escalation, and status
?? Intake tickets and be the first remote support person for the organization
?? Diagnose and resolve incidents remotely with software and hardware functions
What Is Required (Qualifications)
?? 3+ years of experience in a Help Desk role working remotely
?? Experience working with POS systems at retail stores
?? 6+ months of experience supporting PC software, hardware, and peripherals in an office environment
?? Experience working on Microsoft Teams and other Microsoft Suite tools
?? Experience using Cisco Jabber for phone calls
How To Stand Out (Preferred Qualifications)
?? Bilingual in Spanish
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