Doordash virtual Customer Support Remote Jobs (Multiple Location)

DoorDash is a technology company that connects people with the best in their cities through door-to-door delivery. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a market leader in food delivery, we aim to expand our services and continue innovating to provide the best customer experience. Job Title:Virtual Customer Support... Representative (Remote, Multiple Locations) Job Summary:We are seeking dedicated and motivated Virtual Customer Support Representatives to join our remote team. As a customer support representative, you will be the first point of contact for our customers, helping to resolve issues, provide information, and ensure a seamless DoorDash experience. Key Responsibilities: ?? * Respond promptly to customer inquiries via phone, email, and chat ?? * Provide accurate, valid, and complete information by using the right methods and tools ?? * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution ?? * Keep records of customer interactions, process customer accounts, and file documents ?? * Follow communication procedures, guidelines, and policies ?? * Go the extra mile to engage customers and ensure their satisfaction ?? * Collaborate with other team members to ensure a consistent and high-quality customer experience ?? Required Skills and Qualifications: ?? * Proven customer support experience or experience as a client service representative ?? * Strong phone contact handling skills and active listening ?? * Familiarity with CRM systems and practices ?? * Customer orientation and ability to adapt/respond to different types of characters ?? * Excellent communication and presentation skills ?? * Ability to multitask, prioritize, and manage time effectively ?? * High school diploma or equivalent; college degree preferred ?? Experience: ?? * Minimum 1-2 years of experience in a customer support role ?? * Experience in a remote working environment is a plus ?? Working Hours: ?? * Full-time positions with flexible working hours ?? * Availability to work in different shifts, including weekends and holidays, as needed ?? Knowledge, Skills, and Abilities: ?? * Strong problem-solving skills and the ability to think analytically ?? * Ability to work independently and as part of a team ?? * Proficiency in using computers and software applications ?? * A positive attitude and a passion for providing excellent customer service ?? Benefits: ?? * Competitive salary and performance-based incentives ?? * Health, dental, and vision insurance ?? * Paid time off and holidays ?? * Opportunities for career growth and development ?? * Work-from-home flexibility ?? * Employee discounts on DoorDash services ?? Why Join DoorDash: ?? * Be part of a dynamic and inclusive company that values innovation and creativity ?? * Work in a supportive and collaborative environment ?? * Contribute to a fast-growing company that is making a significant impact in the food delivery industry ?? * Enjoy the flexibility and convenience of remote work ?? How to Apply: Interested candidates are encouraged to apply by visiting our careers page at DoorDash Careers and submitting an online application. Please include your resume and a cover letter detailing your relevant experience and why you are a good fit for this role. Join DoorDash and help us deliver excellence every day

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