Live Chat Support - Remote
Live Chat Support Representative We are seeking a customer-oriented individual to join our team as a Live Chat Support Representative. In this role, you will be responsible for providing timely and accurate assistance to customers who engage with us through our live chat platform. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a passion for helping... others. Responsibilities: ?? Engage with customers in real-time through our live chat platform to assist with inquiries, troubleshooting, and issue resolution ?? Provide accurate and helpful information to customers in a professional and courteous manner ?? Identify and escalate complex issues to appropriate team members for resolution ?? Maintain thorough and up-to-date knowledge of our products, services, and policies ?? Document and track customer interactions and feedback ?? Collaborate with team members to continuously improve the live chat support process and customer experience Requirements: ?? Excellent written and verbal communication skills ?? Strong problem-solving and multitasking abilities ?? Knowledge of customer service principles and practices ?? Ability to work effectively in a fast-paced and dynamic environment ?? Familiarity with live chat platforms and customer service software is a plus ?? Availability to work flexible hours, including evenings and weekends If you are enthusiastic, customer-focused, and enjoy interacting with people online, we want to hear from you. Come join our team and help us provide top-notch support to our valued customers through live chat
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