Call Center Officer

Job description:

Barnes & Noble is seeking a confident and resilient Call Center Officer to join our team in Seattle, Washington. This is a part-time entry-level position with no years of experience required. As a Call Center Officer, you will be responsible for handling inbound and outbound calls from customers, assisting with inquiries, resolving complaints, and providing exceptional customer... service.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner 2. Make outgoing calls to follow up on customer requests and resolve issues 3. Provide accurate information about products, services, and promotions 4. Listen actively to customer concerns and find solutions to meet their needs 5. Process orders, returns, and exchanges according to company policies 6. Document all customer interactions and follow up as needed 7. Collaborate with team members to ensure customer satisfaction and improve processes 8. Stay up to date on product knowledge and company policies

Requirements: 1. Confident and resilient personality 2. Strong problem-solving skills 3. Ability to think innovatively and adapt to change 4. Excellent communication and interpersonal skills 5. Basic computer skills and familiarity with call center software 6. Ability to multitask and work in a fast-paced environment 7. High school diploma or equivalent

Benefits:
1. Free accommodation for out-of-town employees
2. Life insurance coverage
3. Company-provided equipment for work

Working environment:
At Barnes & Noble, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to take initiative, think creatively, and embrace new challenges. As a Call Center Officer, you will have the opportunity to contribute to the success of the company and grow personally and professionally.

Deadline to apply: June 26, 2024

Equal opportunity statement:
Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

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