Online Client Relations Officer
Job Description:
We are seeking a passionate and dedicated Online Client Relations Officer to join our team at Coca-Cola in Houston, Texas. As an Associate Level position, you will be responsible for managing online client relationships and ensuring customer satisfaction. The ideal candidate will have at least 3 years of experience in a similar role, with excellent people management skills and... the ability to adapt to changing situations.
- Responsibilities:
- Build and maintain relationships with online clients through various channels, including email, phone, and social media
- Act as the main point of contact for client inquiries, concerns, and feedback
- Collaborate with internal teams to address client needs and ensure timely responses
- Monitor client satisfaction and address any issues or escalations in a professional manner
- Develop strategies to increase client engagement and retention
- Analyze client data and trends to identify areas for improvement
- Stay up-to-date on industry trends and competitor activities to inform client interactions
- Assist in developing and implementing online marketing campaigns to drive client acquisition and engagement
- Requirements:
- Bachelor's degree in Business, Marketing, Communications, or related field
- 3+ years of experience in client relations or customer service
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- Flexibility to handle multiple tasks and deadlines
- Passion for delivering exceptional customer service
- Ability to adapt to changing client needs and preferences
- Benefits:
- Travel & spending expenses
- Paid Time Off (PTO)
- Life insurance
Working Environment:
At Coca-Cola, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a dynamic and supportive team environment where your contributions are recognized and appreciated.
Deadline to Apply:
June 20, 2024
Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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