Remote Call Center Agent
Job brief
We are looking for Remote Call Center Agents who will be the liaison between our company and its current and potential clients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior...
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative metrics
Requirements and skills
Must provide own equipment
Strong phone and verbal communication skills along with active listening
Must be 18 years or older
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school degree
Must be able to pass a 7-year background check
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