Live Chat Support Agent - Remote
About us: ECOWORKS HOMES INC. is a reputable organization that focuses on promoting sustainable living by offering eco-friendly, energy-efficient home solutions. Over the years, we have established our brand as a key player in the industry, known for providing the highest quality of services to our clients. Guided by our commitment to environmental sustainability and the desire to create a... positive impact, we continually look for innovative ways to improve our services and enhance our customers' experiences. The Opportunity: We are seeking a dedicated and customer-oriented Live Chat Support Agent to join our team remotely. This is an excellent opportunity for entry-level candidates eager to kick-start their career in customer service within a rapidly growing industry. The ideal candidate will be responsible for providing real-time assistance to our customers through live chat, ensuring that customers have the best possible user experience. Job Responsibilities: ? Respond in real-time to customer inquiries through the live chat platform. ? Identify customer needs, clarify information, and provide solutions based on our product offerings. ? Maintain a high level of professionalism and competence, ensuring prompt and correct responses to customers. ? Coordinate with other teams for customer issue resolution when needed. ? Follow company communication procedures, guidelines, and policies to maintain a high level of customer service. Desired Qualifications: ? A high school diploma; related customer service training will be a plus. ? Excellent written communication and interpersonal skills. ? Proficient with computers and capable of multitasking across various systems and platforms. ? Ability to handle customer complaints and maintain a calm presence under pressure. ? Demonstrated ability in problem-solving and decision-making skills. Nice-to-haves: ? Experience in a customer support role; ? Experience with CRM systems and practices. ? Flexibility in working hours to provide support for customers
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