Call Center Representative - Remote | WFH

Why Join Us?
Join a global IT and workforce consulting company that leads businesses through transformative moments of growth and scale. We are dedicated to fostering a supportive and dynamic work environment where your talents are valued and your career can thrive...
Job Summary
Are you fluent in French and passionate about delivering exceptional customer service? We are seeking a Remote Bilingual Call Center Representative to join our team. In this role, you will play a crucial part in expediting the claims application process, ensuring accurate case assignment, and providing outstanding customer support.
Responsibilities
Serve as the primary point of contact for customers, assisting them with the claims application process and resolving any related issues.
Communicate effectively and professionally with customers via phone and written correspondence, providing guidance on documentation requirements, claim status, and payment information.
Accurately enter application information into the claims management system.
Assign new claims to the appropriate claims handler and direct customer calls to the correct personnel.
Contribute to a culture of quality service within the Customer Service Team.
Maintain regular attendance during scheduled work hours.
Additional Responsibilities
Perform any other duties as assigned.
Support the organization's quality program(s).
Qualifications
High school diploma or GED required.
Previous experience in customer service preferred, ideally in an inbound call center environment.
Fluent in French and English, with excellent oral and written communication skills.
Proficient in Microsoft Office and PC literate.
Strong organizational and interpersonal skills.
Ability to work effectively in a team environment and meet performance goals.
About Us
We are a leading firm providing innovative workforce solutions to organizations worldwide. With headquarters in Indianapolis, IN, and an Offshore Development Center in Hyderabad, India, we empower our clients to achieve their strategic goals through our dedicated team of over 6,000 consultants.
At our company, we believe in the power of human potential to drive transformation, acceleration, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, we offer a supportive and inclusive workplace where every individual can thrive.
We are proud to be an equal-opportunity employer, fostering a culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
To learn more about our privacy practices and how we handle personal information during the recruitment process, please refer to our Privacy Notice and CCPA Addendum.
Employment Type: Full-Time

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