Customer Experience Manager
American Express Global Business Travel is looking for an experienced and creative Customer Experience Manager to join our team! We are looking for a customer-centric professional who will help us ensure our customers have the best experience when booking travel through our services.The ideal candidate must have a proven track record in customer service and experience management. They should be... an excellent communicator and have strong organizational and problem-solving skills, as well as an enthusiasm for helping customers.The Customer Experience Manager will work with the customer service team and other teams to manage customer inquiries, improve customer satisfaction, and develop creative solutions to help customers have the best possible experience with American Express Global Business Travel. They will also be responsible for analyzing customer feedback and advocating for customer needs. This is a great opportunity for a customer-focused professional who is passionate about making a difference in our customers' lives. If this sounds like you, we??d love to hear from you!
Responsibilities:
Manage customer inquiries and provide timely and efficient customer service.
Analyze customer feedback and use data to develop creative solutions to improve customer satisfaction.
Identify areas of improvement in customer service processes and develop strategies to improve them.
Develop and implement customer experience initiatives to ensure customers have the best experience when booking travel through our services.
Work with customer service team and other departments to ensure customer needs are met.
Advocate for customer needs and ensure customer requests are addressed.
Track and measure customer experience performance and recommend changes to improve customer satisfaction.
Develop and manage customer loyalty programs.
Stay up to date with industry trends and developments in customer experience management.
American Express Global Business Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
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