REMOTE CUSTOMER SERVICE REPRESENTATIVE(CONTRACT)

• **NOTICE: THIS IS AN INDEPENDENT CONTRACTING POSITION***

We are NOT accepting applicants in the following states: California, Connecticut, Maryland, New York, Oregon, Wisconsin, Massachusetts, & Colorado...

We are looking for highly motivated Customer Service Representatives to join the 5 Star Nexus Connections team. An agent on our team will provide exceptional customer support for Fortune 500 companies in a fully remote capacity. The Customer Service Representative will be responsible for handling inquiries and resolving issues related to customer accounts, product/service information, and general support queries.

This job is beginner friendly! Perfect for if you are wanting to gain experience in Call Center Customer Service.

PERKS:

• Flexible scheduling(pick your own hours)*

• Bonus Opportunities

• Work from home

• Fun environment

• High school diploma or equivalent educational background

• Excellent written and verbal communication skills

• Ability to multitask and prioritize effectively

• Strong problem-solving skills with a customer-first mindset

• Self paced opportunity

RESPONSIBILITIES:

• Answer incoming customer calls in a timely and professional manner

• Ensure each customer is provided with a personalized and memorable experience

• Assist with new customer account creation and support registration

• Educate customers on product features, pricing, and promotions

• Resolve customer complaints and escalate complex issues as necessary

• Update customer records and process refund requests as needed

• Maintain a positive attitude in a fast-paced, high volume work environment

REQUIREMENTS:

• You must have your own computer set up. We do not provide equipment. This include computer desktop, mouse, keyboard, headphones with mic, ethernet connection, etc( Ask about assistance with financing options during the interview)

If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Customer Service Representative and be part of our commitment to delivering outstanding service to our valued customers.

Please be advised that if selected for an interview, it will be conducted via text messaging due to high volume of candidates. If you need an accommodation please message us after the interview is offered.

VISIT OUR WEBSITE: https://fivestarnexus.wixsite.com/5-star-nexus-connect
• You can pick your own hours, but some clients require you to work a minimum amount of hours on certain days. The company also requires a minimum of 15 hours per pay period.

Job Type: Contract

Pay: $9.00 - $19.00 per hour

Expected hours: No less than 15 per week

Benefits:
• Flexible schedule
• On-the-job training
• Work from home

Experience level:
• No experience needed

Work setting:
• Remote

Application Question(s):
• Are you willing to pay $30 for a background check?(Please answer all questions or your application will not be accepted)
• Have you ever signed up for or worked for the Arise Platform?(Please answer all questions or your application will not be accepted)
• Do you understand that this is an independent contracting position(1099)?(Please answer all questions or your application will not be accepted)
• Do you have a computer set up and wired ethernet connection or are you willing to obtain them before hire?(Please specify)(Please answer all questions or your application will not be accepted)
• What is a good email for you?(Please answer all questions or your application will not be accepted)
• Are you comfortable with a self paced interview, and onboarding(if hired)?(Please answer all questions or your application will not be accepted)

Language:
• English (Required)

Work Location: Remote

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