Customer Service Representative I - NCC - 999709 **Work from home...
Employer Industry: Higher Education
Why Consider This Job Opportunity...
Salary up to $16.25/hour
Full-time position with full benefits
Opportunity for career advancement and growth within the organization
Work remotely within the Tri-County area after training completion
Comprehensive benefits package, including tuition waiver, retirement plan, medical, and dental plans
Supportive and inclusive work environment
What To Expect (Job Responsibilities)
Support student and patient interactions across various communication channels
Assist with admissions, enrollment, registration, and financial aid processes
Provide general information on academic procedures and processes
Schedule patient appointments and coordinate referrals
Ensure compliance with university policies and procedures, including HIPAA regulations
What Is Required (Qualifications)
High School Diploma or Equivalent
One (1) year of customer service experience
Proficient in English language and basic computer skills
Strong problem-solving and active listening skills
Ability to work independently and within a team
How To Stand Out (Preferred Qualifications)
Associate or Bachelor's degree
Experience in higher education, student services, or healthcare
Knowledge of Banner, Recruit, and/or Avaya systems
Bilingual proficiency in English and Spanish
Familiarity with medical terminology and HIPAA regulations
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