Inbound Call Center Agent - Remote
Become the newest member of our exciting team at Storage Rentals of America! Storage Rentals of America (SROA) was founded in 2013 and through an aggressive growth strategy, we have grown to over 450 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve... We are currently looking to add an Inbound Call Center Agent to our growing team. Call Center Agents use their knowledge of our company products, services, and policies to assist SROA customers and ensure a smooth rental/reservation process for potential customers. With hands-on supportive training, well teach you industry knowledge, but we are looking for individuals with a winning attitude, outstanding customer service skills and a proven track record of success. If you are confident, have a passion for learning, and possess effective listening skills, you will be a great addition to the team! Call Center Hours (EST): Monday - Friday 8:00 AM to 8:00 PM, Saturday and Sunday 9:00 AM to 5:30 PM Job Description: High School Diploma or GED. 1 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles. Internet service that meets system needs and separate workplace. Type 30 WPM or more Have a professional phone manner & ability to work independently. Maintain customer satisfaction. Demonstrate patience and professionalism. Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. Excellent verbal and written communication skills. The job requires a person to work weekends and holidays as needed. Qualifications: High School Diploma or GED. 1 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles. High-speed Internet and quiet place to take calls are required (remote position) Type 30 WPM or more. Have a professional phone manner & ability to work independently. Demonstrate patience and professionalism. Excellent verbal and written communication skills. The job requires a person to work weekends and holidays as needed. SROA Offers: Competitive pay with bonus potential Zayzoon on demand pay option 100% paid medical options for employee only coverage Dental and vision plans for optimal care Eight (8) paid holidays Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service Paid Maternity and Parental Leave for growing families 401(k) with a substantial employer match and 100% immediate vesting Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings GAP Insurance for added financial protection Employer-paid Life Insurance and Long-Term Disability (LTD) coverage Storage Discounts to help you declutter and organize Access to Voluntary Benefits for personalized coverage Learning and development opportunities to maximize your potential, empowering you to excel in your career Experience a great culture that values collaboration, innovation, and inclusivity
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