Remote Customer Service Call Center Agent
?? Please Read All Of The Details Before Applying*
Make outbound calls/take inbound calls on behalf of organizations that are making a difference. Take the first step to start your new career with ConnectWave Solutions by applying today...
What we do:
?? Collaborate with prestigious organizations such as Intuit Turbotax, Louis Vuitton, Carnival Cruises, and more through our dynamic ConnectWave Teams.
?? Immerse yourself in a dynamic call center environment, handling both inbound and outbound interactions on subjects that make a difference.
?? Seize the opportunity to facilitate transactions and promote diverse products and services, playing a vital role in creating positive customer engagements.
We offer:
?? Full-Time hours that enable you to take time off for the things that are important to you. Part-time hours are also available too.
?? Virtual Certification Training
?? Rewards & Recognition Programs
?? Bi-Weekly Pay & Bonus potential with access to your pay at anytime!
?? No Medical or Health Benefits provided
Job Type: Full-time, Part-time, Temporary, Contract
Work Location: Remote
Salary: $12 - $17 an hour
Schedule:
?? Flexible Hours with a MINIMUM of working 15 hours per week.
?? Monday-Friday schedule to start. After your training period has concluded you can work on the weekends.
Supplemental pay types:
?? Bonus pay
?? Sign-On Bonus
Streamlined Application Process:
?? Upon successfully clearing pre screening questions, candidates gain immediate access to schedule an information session with us.
?? Fast-track your application journey by acing the pre screening stage and securing a group information session appointment.
?? Total onboarding process takes 2 - 3 weeks.
RequirementsRequirements:
Hardware/Software Requirements: ?? Windows PC/Laptop ?? Minimum 14?? monitor/screen ?? Max roundtrip: 120ms ?? Windows 10 or 11 ONLY with at least 8GB RAM (4GB Useable) ?? Intel or AMD Processor ?? Windows Defender antivirus and Firewall must be turned On ?? United States based High-Speed Internet Only?? Cloud Based Internet are NOT Acceptable ?? Wired connection to router/modem is REQUIRED (wifi is not permitted) ?? 10+ Mbps download speed and 3+ Mbps upload speed are the minimum speeds accepted ?? Mobile Hotspots (T-Mobile, Verizon), Satellite, and VPNs are NOT permitted ?? ISP must be STABLE and located within the USA and its territories
Technology Requirements: ?? High Speed Internet. A wired connection to the router/modem is REQUIRED ?? Dual monitors recommended ?? USB Wired Headset (Wireless are NOT compatible) ?? External speakers or sound on your computer ?? External Wired Mouse ?? Webcam
Telephone Requirement:
?? Phone Verification Requirement: While the actual phone calls do not utilize your device, it is essential to have phone access for a "PIN call" to complete necessary verifications.
?? Mandatory Multi-Factor Authentication (MFA): Users outside our corporate network, including Microsoft Teams, are obligated to implement Multi-Factor Authentication (MFA), which involves phone verification.
?? Preferred Cell Phone: Although a cell phone is preferred, a landline number is also acceptable for fulfilling the verification and authentication requirements.
Other Requirements: ?? Age Requirement: Minimum age of 18 years old. ?? Skill Assessment: Successfully pass a skill assessment. ?? Commitment to Continuous Learning: Embrace a culture that values self-improvement and the pursuit of excellence. ?? Remote Workspace Requirements: Establish a home office or a dedicated quiet space conducive to work, ensuring a distraction-free environment. ?? Background Check Clearance: Successfully pass a background check; timely submission is crucial to prevent any disruptions during training. ?? Outstanding Communication Skills: Demonstrate exceptional conversational abilities while delivering customer-focused interactions, creating positive experiences for every individual you engage with.
Miscellaneous:
?? Visit ConnectWaveSolutions.com to buy equipment that is NEEDED
?? Requirements for our work at home program: (not provided)
Must NOT be a permanent resident of one of the following States: Pennsylvania, Washington, California, District of Columbia, Oregon, Colorado, Minnesota, Wisconsin, Illinois, New York, Vermont, Massachusetts, Connecticut, New Jersey, and Maryland.
Please note: This is a 1099 independent contractor position. Once you apply here, you will receive an email that has a link to schedule an information session with us.
Job Types: Contract, Temporary
Pay: $12.00 - $17.00 per hour
Expected hours: No less than 15 per week
Benefits:
?? Flexible schedule
Schedule:
?? 10 hour shift
?? 12 hour shift
?? 4 hour shift
?? 8 hour shift
?? Choose your own hours
Work Location: Remote
Apply Job!