Customer Service Agent - Remote | WFH
We are on the lookout for passionate and motivated individuals to embark on a fulfilling career journey with us, offering a contract position that holds the potential to enrich both professional and personal growth. This remote opportunity invites candidates from any location, with a particular interest in those based around Marlton, NJ.
Why Join Us...
Full-Time Engagement: Embrace stability with a full-time schedule, Monday to Friday.
Competitive Compensation: Earn between $18.00 to $19.00 per hour, reflective of your skills and dedication.
Comprehensive Benefits: We care for our team's well-being by providing dental, medical, and vision coverage.
Flexible Remote Work: Enjoy the flexibility of working remotely with shifts ranging between 8 am to 11 pm EST, accommodating your lifestyle.
Role Responsibilities
Engage with potential customers through outbound calls, fostering a connection and understanding their needs.
Tackle customer service inquiries and challenges with empathy and efficiency.
Warmly receive inbound calls, swiftly identifying customer needs and directing them to the appropriate channels.
Thrive in a dynamic call center environment, adeptly managing both inbound and outbound communication.
Maintain precise documentation of all call-related information within our system, ensuring clarity and consistency.
Who We Are Looking For
Educational Background: A High School Diploma or GED.
Experience: 1-2 years in a role that honed your customer service and outbound calling skills.
Skills: Exceptional communication abilities, with a knack for building rapport and understanding customer perspectives. Proficiency in navigating a fast-paced environment, with the agility to multi-task effectively.
Preferred: Experience in the mortgage sector is an advantage, offering a unique insight into customer needs and expectations.
About Us
Founded in 1997, our mission was simple yet profound: To merge the expansive capabilities of a national staffing firm with the personalized touch and care of a local provider. We pride ourselves on connecting top talent with leading companies, crafting opportunities that propel careers and organizations forward. Celebrated as an Inc. 5000 winner for five consecutive years and recognized among Philly's Fastest Growing Companies for five years, our commitment to excellence and growth is unwavering.
Employment Type: Full-Time
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