Customer Service Representative - Remote

We're a leading nonprofit organization dedicated to preventing injuries and saving lives in workplaces, homes, and communities across America. Our efforts span from advocating for safer work environments to promoting responsible driving and beyond. Our initiatives focus on key areas such as workplace safety, combating distracted and teen driving, and addressing impairment issues.
As a pivotal... part of our team, you will provide exceptional customer service to a diverse group of individuals, including students, instructors, and other important stakeholders. You'll be the friendly voice on the phone, helping people register for courses, processing payments, and ensuring all data is accurately captured in our system.
What You'll Be Doing
Manage inbound calls with a focus on service excellence, meeting all regulatory requirements.
Navigate through various customer scenarios using training and resource materials to provide solutions.
Employ empathy and effective communication to manage customer interactions positively.
Handle customer inquiries via chat and email, ensuring all enrollment and completion issues are resolved.
Process payments securely, adhering to privacy and compliance standards.
Document interactions clearly in our business systems.
Engage in outbound calls for general inquiries or transaction completions.
Advocate for our self-service options to enhance customer experience.
Relay common customer feedback to management for continuous improvement.
Address returned mail promptly to maintain database accuracy.
Undertake additional tasks as needed.
We're Looking For Someone Who
Has a high school diploma with at least 2 years of experience in customer service or a call center environment.
Exhibits a strong orientation towards teamwork and customer service excellence.
Demonstrates accuracy and integrity in data entry.
Is bilingual in English and Spanish (preferred).
Holds a bachelor's degree (preferred) and has experience with Microsoft Office.
Salary: $18.50/hr
This role is a hybrid position, offering flexibility with two days remote and three days in-office.
Why You'll Love Working With Us
We prioritize the safety, health, and well-being of our employees, offering competitive benefits, resources, and tools to support work-life balance throughout all life phases. Our comprehensive benefits package includes:
Generous PTO and paid holidays
Flexible work arrangements
Medical, dental, vision, and life insurance plans
Flexible spending accounts
403(b) & Roth 403(b) with employer match
Professional development support
Student loan assistance
Casual dress code
We are committed to creating a diverse, inclusive, and equitable workplace, recognizing these values are essential to achieving our mission.
Equal Opportunity Employer
Join us in our endeavor to make every place a safer place for everyone.
Employment Type: Full-Time

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