Teleperformance Customer Service Representative - Work from Home
Are you passionate about delivering exceptional customer service from the comfort of your own home? Join our dynamic team at Teleperformance as a Customer Service Representative! As a remote member of our team, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction. You'll have the opportunity to utilize your... excellent communication skills and problem-solving abilities to provide top-notch service in a virtual environment.
What You Will Do:
Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information and assistance to resolve customer issues, questions, and concerns.
Utilize company systems and resources to navigate customer accounts and processes effectively.
Document all customer interactions accurately and thoroughly.
Collaborate with team members and supervisors to ensure seamless customer experiences.
Meet or exceed performance goals and quality standards.
Requirements:
High school diploma or equivalent.
Previous customer service experience preferred.
Excellent communication skills, both verbal and written.
Proficiency in computer navigation and multitasking.
Ability to work independently in a remote environment.
Strong problem-solving skills and attention to detail.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Opportunity Benefits:
Work from the comfort of your own home, eliminating commute time and expenses.
Competitive hourly wage with the potential for performance-based incentives.
Comprehensive training and ongoing support to ensure your success.
Opportunities for career advancement within Teleperformance.
Access to a diverse and inclusive virtual community of team members.
Flexible scheduling options to accommodate your lifestyle.
Employee benefits package, including health insurance and retirement plans (dependent on location and eligibility).
Join Teleperformance and become part of a global leader in customer experience management. Empower yourself to make a difference while enjoying the flexibility and convenience of working from home. Apply now to kickstart your rewarding career as a Customer Service Representative
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