Customer Service-Call Center Rep *Remote OH* ($17.00 / hour)

Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
?? Salary up to $17.00 per hour
?? Opportunity for career advancement and growth within the organization
?? Work remotely from the comfort of your own home
?? Supportive and inclusive work culture
?? Chance to make a positive impact on patient care and satisfaction
?? Comprehensive benefits package including 401k, health insurance, and paid time off
What To Expect (Job Responsibilities)
?? Support after-hours calls to triage urgent clinical needs of patients, caregivers, and referral sources
?? Assist local Patient Registration teams with new patient referrals and ensure accurate information collection
?? Meet standardized performance metrics for calls and referrals
?? Communicate coordination of care information with team members, patients/caregivers, referral sources, and home health agencies
?? Provide quality customer service during all interactions and maintain organized file system for document tracking and patient management
What Is Required (Qualifications)
?? High school graduate or GED required
?? At least one year of previous call center experience
?? Proficiency with Microsoft Office Suite and keyboarding skills
?? Strong interpersonal and communication skills
?? Ability to promote a compassionate, caring, customer service-oriented culture
?? Knowledge of computerized information systems
?? Dedicated workspace that is quiet and free of distractions
?? Ability to maintain confidentiality of patient information
?? Language, mathematical, and reasoning skills
How To Stand Out (Preferred Qualifications)
?? Associate's or Bachelor's Degree preferred
?? Three years of related healthcare experience preferred
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