Customer Service Representative (Remote)

100% remote job Customer Service Representative | Flex Horizons | United States... Join an energetic team, where you’ll play a meaningful role in delivering a remarkable experience for our members. This involves attentive listening, comprehending their needs, and responding promptly and effectively. We provide comprehensive training to ensure you’re fully prepared to excel in this essential role. The starting wage is $18.85 per hour, which increases to $20.74 per hour on weekends due to a 10% bonus. Work schedules are regular, full-time, and primarily in the afternoons and evenings, including weekends and some holidays. We also offer opportunities for career advancement and skill development. Your Duties: • Promptly identify and resolve members’ urgent needs, prioritizing their safety and meticulously recording all interactions. • Remain composed and sympathetic during high-pressure calls. • Quickly relay critical details to both internal and external teams to expedite responses. • Work collaboratively to ensure smooth service delivery. • Thrive in a target-driven setting where performance is regularly evaluated to improve member satisfaction. Home Office Requirements: • A quiet, uninterrupted work area. • A reliable internet connection with a direct ISP link via Ethernet (not DSL, Satellite, or Hot Spots), with minimum speeds of 25 mbps for downloads and 5 mbps for uploads. We provide a computer and assist with internet costs. • Demonstrated ability to be productive and maintain confidentiality when working remotely. • Consistent attendance in virtual team meetings and training sessions. • Availability during standard business hours, with some adaptability for schedule changes. Requirements: • A High School diploma, GED, or equivalent. • Proficient in Microsoft Teams and Outlook. • Excellent verbal and written communication abilities. • A naturally empathetic disposition and a strong desire to help those in distress. • High computer literacy, capable of juggling multiple tasks, including typing while speaking and navigating through various programs and screens. • Ability to deliver exceptional service in a call center environment. Outstanding Benefits: • Comprehensive health insurance (medical, dental, vision) • 401(K) with company match and Pension plan • Tuition reimbursement • Volunteer Time Off • Wellness programs • Employee discounts on memberships, insurance, travel, and more. Show more Show less Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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