Customer Support – Overnight Customer Service Jobs Remote

Job Type: Customer Support Location: Georgia Company: VSP Vision... Responsibilities: • Make ensuring that customer service is accurate, timely, and effective under general supervision. Answering consumer questions in a way that promotes goal achievement • Respond to consumer questions from members, clients, suppliers, and internal and external business partners; questions can be made by phone, in person, online, or via email. The questions can range from simple to sophisticated. • Depending on the Line of Business (LOB), the following areas require in-depth knowledge: • Plans, Products, Services, Prescriptions, and Procedures • Internet knowledge e-commerce and online shopping • Processing and collecting payments • Verification of eligibility • Order standing, shipment status, and availability of stock • Correct completion of all required correspondence, forms, and documents • Testing for quality assurance in enterprise software • Investigate, address concerns and/or complaints, and choose the best course of action • Resolve issues and offer support for problems that might not have a standard solution • Demonstrate to clients and potential clients the worth and advantages that the business provides through its goods, services, and solutions. • Determine consumer trends and share them with the relevant leaders, divisions, and business partners; provide recommendations for any necessary adjustments, modifications, or fixes; and appropriately bring up issues that might have an influence on the entire company. • effectively uphold support level and customer service standards applicable to your line of business. • Keep abreast of any modifications to the policies, practices, and details of the products, services, and solutions in order to effectively and consistently answer to client inquiries. • Depending on the LOB, participation in benefit fairs, open enrollment sessions, and client meetings could be necessary in order to inform attendees; occasionally, overnight travel may be required. • Depending on the LOB, may assist Sales Representatives with any questions they may have about orders from customers. • Depending on the LOB, sales representatives’ initial point of contact that is unrelated to consumer purchases may be • Depending on the LOB, claims may be processed in response to changes in workflow and business requirements. Requirements: Usually possesses the following competencies: • One to two years of experience in the call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries addressing moderate to complex consumer requests • Willing to work any shift, including overtime, weekends, and holidays • Demonstrated familiarity with the internet and comprehension of the fundamental browser settings • Demonstrated aptitude for using several software applications at once • practical familiarity with the Microsoft Office suite • Ability to prioritize numerous projects and be accessible for incoming calls and requests through effective verbal communication • Proficiency in writing communication to accurately record customer circumstances and draft letters to validate agreements reached • Excellent communication and rapport-building abilities • Posing pertinent and appropriate inquiries to ascertain the demands of customers • Demonstrated ability to solve problems and negotiate while making decisions • Capacity to implement customer/call handling principles with the proper discretion and judgment • Capacity to listen, handle transactions, and communicate with clients at the same time in a hectic setting • Candidates will undergo a credit check if this role processes payments on behalf of a third-party administrator (TPA). The following internet and hardware are necessary in order to properly and reliably carry out the responsibilities of a Customer Support Representative on our systems and networks: • OS (Available) • Windows 10 • CPU (Available) • Core i5-7500 Intel (4 Cores/6MB/4T/3.6GHz) • Memory (Assigned) • 16GB DDR4 2666MHz Memory (2 x 8GB) • Hard Drive (Sentry) • Solid State Hard Drive, 256GB • Headset, wired (provided) • Indeed. • Ethernet Connection (to modem/router; supplied cable/wire) NOT included: router/modem • Indeed. • Download Speed (on a home network, per user) • 50 Mbps • Upload Speed on a home network, per user • 10 Mbps • Overloaded Latency • Less than 150 milliseconds • Bilingual in French and English

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