Virtual Urgent Care Patient Services Associate - Full Time ...

Job Description Summary:
The Virtual Urgent Care Patient Services Associate will work closely and effectively with a diverse population of patients and medical professionals within the Virtual Urgent Care setting. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for... telehealth patients. The Virtual Urgent Care Patient Services Associate will verify all appropriate consents are on file, collaborate with the virtual clinical team to provide virtual/remote support for patients and provide post appointment follow up patient communication as necessary. They will demonstrate proficient data entry skills, uphold confidentiality in all interactions and continually maintain and improve upon job specific competencies. The Virtual Urgent Care Patient Services Associate will also perform other duties as assigned.

Job Description:

ROLE AND RESPONSIBILITIES

Patient experience:
• Provide exceptional virtual customer service to all patients
• Provide prompt, professional and friendly front-line support for technical and non-urgent clinical issues
• Provide timely communication of lab and imaging results, medication refills and provider referrals to appropriate parties
• Review schedules to ensure accuracy and fill appointments in accordance with CHC scheduling guidelines
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Reconcile patient visits daily

Consents:
• Ensure consent forms are complete and accurate, including assisting patients in completing consent forms

HIPAA:
• Consistently ensure and maintain patient confidentiality

Other:
• Escalate concerns to Operations leadership and offer suggestions for improvement
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

QUALIFICATIONS
• Associates degree, medical office or medical assistant degree required
• Minimum of one year of customer service experience
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multitask
• Problem solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft PowerPoint, Excel, Word, preferred.
• Bilingual skills, Spanish speaking
• Remote workers must live and work in the United States* (*Territories Excluded)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
• Virtual hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays 8am-4pm
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Must have a quiet, professional virtual environment and technical set-up in coordination with IT

This Position is available for remote work.

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type:
Full time

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