Order Processing Associate
Job Title Order Processing Associate Job Summary As an Order Processing Associate, you play a vital role in the smooth and efficient handling of customer orders from initiation to fulfillment. Your primary responsibility is to ensure accurate and timely processing of orders, working closely with various teams to guarantee customer satisfaction. Successful candidates should be detail-oriented... possess strong organizational and technical skills, as well as thrive in a fast-paced environment. Responsibilities Order Entry: Accurately and promptly enter customer orders into the company's order processing system. Verify order information, including product details, pricing, and shipping addresses. Order Verification: Review orders for completeness and accuracy, ensuring they align with customer specifications and company policies. Communicate with customers or internal teams to resolve any discrepancies or missing information. Communication: Collaborate with sales, customer service, and warehouse teams to ensure smooth order processing. Provide timely updates to customers regarding order status, shipment details, and any potential delays. Problem Orders Resolution: Identify and address issues related to order processing, such as inventory shortages, pricing discrepancies, mis-shipped items, or shipping problems. Work with relevant teams to resolve problems efficiently and provide solutions to customers. Documentation: Maintain accurate records in HubSpot CRM of all order-related activities, including order confirmations, purchase order agreements, invoices, and shipping documentation. Organize and digitally file paperwork for easy retrieval and auditing. Customer Support: Provide excellent customer service by responding promptly and professionally to customer communications. Quality Assurance: Conduct daily reviews of processed orders to ensure accuracy and compliance with company standards. Collaborate with team lead to address and rectify any issues identified during the review process. Process Improvement: Identify opportunities for process improvements in order processing workflows. Work with cross-functional teams to implement enhancements that contribute to increased efficiency and customer satisfaction. This is a non-exhaustive list of role responsibilities. Additional duties may be required from time to time to support the business. Qualifications: High school diploma or equivalent; additional education or training in business administration or related field is a plus. Proven experience in order processing or a similar administrative role. Strong attention to detail and accuracy in data entry. Excellent organizational and time-management skills. Effective communication skills, both written and verbal. Proficiency in using order processing software, CRMs and Microsoft Office 360 applications specifically Teams, Word, and Excel. Preferred Skills: Familiarity with QuickBooks. Experience working in e-commerce environments. Knowledge of shipping and logistics processes. The Order Processing Associate is a remote role typically performed on a computer and requires regular use of a laptop or PC, and telephone. Physical requirements include, but are not limited to: Sitting or standing for extended periods of time Regular use of a keyboard, and mouse or trackpad Frequent viewing of a computer screen Frequent scrolling and typing
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