IT Help Desk Support - Private Healthcare-
IT desk support to private women's clinic
To provide support for the information technology (IT) systems (premises/cloud) to all JDH users. To install maintain and ensure the security of computer systems, software, and data for all users. Manage and maintain the Confidentiality, Integrity and Availability (CIA) of the JDH IT infrastructure.
Key tasks: ? Provides IT support, training, and orientation for new and existing technology users. ? Provide phone, live chat, or in-person support, troubleshooting via the IT Helpdesk according to priority & SLA. ? Maintain a proactive view regarding systems and services to mitigate business impacting IT issues. ? Follows best practice to provide effective and well-tested support, maintaining accountability. ? Walks clients through solutions to effectively solve problems and escalates questions to line manager when necessary. ? Demonstrates excellent customer service skills, listens carefully, and exercises patience. ? Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs. ?
Maintains records of hardware and software inventory ? Assists with maintaining information security through controlled hardware or software installation and staff education. ? Works with a team of installation, network, security, and support specialists ? Follows emergency plans for equipment, power, or security failures when necessary and protects data and security. ? Advances knowledge of current technology and support solutions by attending workshops and continuing educational courses ? Stays updated regarding new technology through industry news. Key relationships: ? Internal - Excellent Verbal or written communication skills within all the companies in the JDH group ? First point of contact for all staff contacting IT ? Service first orientated and customer focused. ? External - Excellent Verbal or written communication skills, confident in forming close working relationships with key external suppliers. Qualifications: ? Recognised industry Certification(s) ? Trained and or experienced O365. ?
Trained and or experienced with Windows 11 ? Trained and or experienced with Dell / HP & Canon hardware. ? Trained and or experienced with Sophos Antivirus DocuSign Envelope ID: 1D9FCD35-0F35-4D28-A183-94EA5391D16B Strictly Private & Confidential Skills/ knowledge: ? A minimum of 2 years? experience in IT support role or technology field ? Knowledge of Computer Systems and the internet ? Knowledge of IT Software and Hardware (Microsoft Windows/Dell/HP) ? Methodical Thinking and Decision Making ? Analytical Problem Solving, Critical Thinking, ? Excellent Written and Verbal Communication ? Interpersonal Communication ? Proactive, Attention to Detail ? Ability to Work Under Pressure to Meet Targets/Goals Additional notes: ? Standard Operating Procedures (SOPs) ? General Data Protection & Confidentiality ? Cyber Security Awareness ? Health and Safety procedures, including Manual Handling, Fire Safety, and Infection Control ? Competent in Basic Life Support (BLS) ? Quality Management System requirements 1. Technical Capability Uses technical / job knowledge and experience to meet and exceed job requirements / customer expectations. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. 2. Customer Focus (internal and external customers) Nurtures relationships by recognising and delivering on internal and external customer?s needs and opinions. Helps others to understand the implications of their decisions. Develops and sustains productive internal and external customer relationships. 3. Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust) Builds effective relationships through positive communication that motivates and influences others. Honest and trustworthy; a valued team member, actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team. 4. Managing Complexity (incorporating change management and flexibility) Is able to work effectively in a highly complex, diverse, changing environment.
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Job Types: Full-time, Temporary contract
Contract length: 1 month
Salary: ??15.50-??16.80 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- IT support: 2 years (required)
- Customer service: 1 year (required)
- healthcare: 1 year (required)
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