Want Customer Service Agent - Remote/Hybrid in Independence, IA

Job title: Customer Service Agent - Remote/Hybrid

Company: Grainger

Job description: Click here to see



Customer Service Representative



We??re hiring full-time INBOUND phone customer service representatives! You??ll be part of a team reporting to a Supervisor, Customer Experience starting in November 2023. Join us at 827 Fisher Drive, Waterloo, IA 50701.



Pay:



Start at $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour!



Shifts, Training & Work Environment:



Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday!



Our 8-week ONSITE training academy will provide you with the knowledge and tools you need to best serve our customers. You will be provided with equipment - laptop, dual monitors, keyboard and accessories on your first day.



After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference).



You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts.



Our Benefits:



With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with Grainger:

• Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs


• 6 free sessions each year with a licensed therapist to support emotional wellbeing


• Paid time off (PTO) and 6 company holidays per year


• Access to up to 30% of your paycheck before payday to help with financial emergencies


• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents


• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required


• Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools


• Employee discounts and more!

• Build customer relationships by responding to a high volume of INBOUND phone calls.


• Work with customers and Sales team members daily in a team-based environment.


• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.


• Resolve customers?? challenges by using all resources for account selection, product identification, order placement, and order management.


• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.

• High School diploma or equivalent.


• At least 1 year of customer service experience.


• Ability to commute to our facility from your home.


• A secure workspace at home dedicated to job activity.


• Proficiency in operating and navigating multiple PC-based programs at once.


• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds.

Apply Job!